Terms of Purchase
These Purchase Terms govern all purchases of products and services made through:
(the “Website”).
The Website is operated by:
Ji'an Yougong Network Technology Co., Ltd., operating under the brand name VIVANOIVA.
VIVANOIVA is a brand owned and operated by Ji'an Yougong Network Technology Co., Ltd.
Ji'an Yougong Network Technology Co., Ltd. provides customers with access to products, services, product information, and online shopping features through this Website.
By placing an order, completing a purchase, or using our services, you acknowledge that you have read, understood, and agreed to these Purchase Terms, together with our:
- Terms of Service;
- Privacy Policy;
- Return & Refund Policy;
- Shipping Policy;
- Other applicable policies published on our Website.
These Purchase Terms explain important information regarding your rights and responsibilities, including order processing, payments, delivery, cancellations, returns, and refunds.
If you do not agree with these Terms, please do not place orders or use our services.
Eligibility Requirements
By purchasing products from VIVANOIVA, you confirm that:
- You are at least 18 years old or meet the legal age requirements in your location;
- You have the legal ability to enter into a binding agreement;
- You are authorized to purchase and receive products available through our Website.
You agree to comply with all applicable laws and regulations in your country or region, including but not limited to:
- Product purchase requirements;
- Import regulations;
- Customs requirements;
- Product usage requirements.
Where permitted by applicable laws, communications between you and VIVANOIVA, including emails and customer support conversations, may be recorded or stored for purposes such as order verification, customer service, security protection, and dispute resolution.
Privacy Protection
Any personal information collected through our Website, customer service communications, emails, or other interactions will be handled according to our:
Privacy Policy
You may review our Privacy Policy through:
We may update our Privacy Policy from time to time due to changes in business operations, legal requirements, or regulatory obligations.
By continuing to use our Website or purchase products after updates are published, you acknowledge and accept the updated Privacy Policy.
Order Placement and Confirmation
When you place an order through our Website, you agree to provide accurate, complete, and current information, including:
- Name;
- Contact information;
- Shipping address;
- Payment details;
- Other information required to complete your purchase.
After submitting your order, you will receive an order confirmation notification.
Please review your order details carefully. If you notice incorrect information, please contact our customer support team as soon as possible.
VIVANOIVA reserves the right to review, modify, delay, or cancel orders when necessary, including situations involving:
- Product availability issues;
- Incorrect pricing information;
- Suspicious or unauthorized transactions;
- Technical errors;
- Other circumstances preventing successful order fulfillment.
If an order is canceled, any eligible payment received will be refunded according to the applicable circumstances.
Product Information and Availability
We make reasonable efforts to ensure that product descriptions, images, specifications, and pricing information displayed on our Website are accurate and updated.
However, due to technical limitations, supplier updates, inventory changes, or display differences, we cannot guarantee that all information will always be completely accurate or free from errors.
Product availability may change without prior notice.
If a purchased product becomes unavailable after your order is placed, we may:
- Contact you regarding available options;
- Provide a suitable alternative where applicable;
- Issue an appropriate refund.
If the product received is materially different from the product information displayed on our Website, please contact our customer support team according to our:
Return & Refund Policy
Pricing Information
VIVANOIVA aims to provide accurate pricing information on our Website.
However, pricing errors may occasionally occur due to:
- Technical issues;
- System updates;
- Inventory adjustments;
- Human errors.
If an obvious pricing error is identified, VIVANOIVA reserves the right to:
- Correct the pricing information;
- Cancel the affected order;
- Contact you before processing the order.
Any applicable refund will be issued according to the original payment method.
Payment Information
We accept payment methods displayed during checkout.
Available payment options may include:
- Credit cards;
- Debit cards;
- PayPal;
- Other supported payment methods.
All payments are processed through secure payment providers.
You agree to provide accurate and complete payment information when completing your purchase.
If payment authorization fails or payment cannot be successfully completed, your order may not be processed until payment confirmation is received.
Order Processing and Delivery
After payment confirmation, orders are typically processed within:
1–5 business days
After shipment, most orders are delivered within approximately:
10–20 business days
Delivery times may vary depending on:
- Destination country or region;
- Shipping carrier;
- Customs procedures;
- Local delivery conditions;
- Other circumstances outside reasonable control.
For detailed shipping information, please review our:
Shipping Policy